Keep the passenger with the answer.
Give passenger-facing and office users one clear way to involve the people best placed to help.
Bring the entire airport team into every passenger request.
A passenger service team cannot resolve every request alone. Connect frontline stations with office users and other airport functions so the response can be directed to the right people without passing the passenger from team to team.
Airport service pressure
A single request can extend beyond the service desk.
A passenger-facing team may receive the question while an office specialist, service manager, or another airport function has the answer.
Communication must bring these people into the response without requiring the passenger to navigate between departments or systems.
THE SERVICE PRIORITY
Connect service and office teams in a single response.
UScale X1960 brings passenger-facing and office users under shared call control. UScale IAD S1224 connects supported analog phones to IP voice service, while SIP preserves the airport’s IMS connection.
Bring service and office teams together
X1960 connects passenger-facing stations and office users through a single call service.
Keep supported phones in the conversation
S1224 integrates supported analog phones into the same IP service.
Preserve the established IMS link
SIP preserves the airport’s IMS connection for the shared service.
The passenger stays with a single airport team.
The response can pass from the service desk to office users and other airport functions without exposing the underlying systems.
Move the question, not the passenger.
The hotline and office users can share a single calling service while supported phones and IMS access remain connected. Each request can reach the people best placed to resolve it.
Products that connect airport response.
X1960 coordinates shared calling between users in contact with passengers and office users. S1224 keeps supported analog phones on the same service.
Bring your airport response teams together.
Tell us which users, phones, and IMS access need to work as a single service.
Related products
UScale X1960 Unified Gateway（IPPBX)
Supports up to 1000 users; core voice switching equipment; integrated broadband and narrowband design, high integration;
UScale IAD S1224 Integrated Access Device
Integrated Access Device (IAD); Supports 32-224 analog user channels; Seamless migration from traditional analog telephones to modern IP voice networks, ensuring carrier-grade business continuity;
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